[1226] Services Engineer

Description

Provide technical services and support for the company product suite
Perform deployment activities including solution design, implementation and integration, system provisioning, acceptance test creation and execution, completion of technical documentation and other services as specified by the support contract and statement of work (SOW)
Perform support activities required to resolve technical customer issues, including call handling, problem analysis, troubleshooting, validation and maintenance activities
Provide product training to customers
Support local sales team with pre-sales activities
Create new tools and automate existing ones to improve efficiency of product deployment and maintenance
Ensure established quality control procedures are adhered to as well as be able to refine and improve upon them
Provide customers with a consistently high-quality experience

Talented and passionate professional with at least 5 years of experience with software solutions in the Telecommunications industry

Self-starter, pro-active, able to take initiative and to work independently

Knowledge of Telecom network architectures, components, protocols and their usage

Expertise in contemporary IP networking, especially in solutions architecture in the Telecom domain

Deployment and support experience in customer-facing roles

BS degree in Telecoms, Computer Science, Engineering or equivalent experience preferred

Excellent troubleshooting/problem solving/analytical skills

Demonstrated knowledge and hands-on technical experience in any of the following technical areas (in order of importance, the more the better):

Network application protocols (e.g. Diameter, SIGTRAN, HTTP, SIP)
TCP/IP, SCTP, analysis of network packet captures (e.g. via Wireshark)
CentOS/RedHat operating system
Scripting (e.g. Shell, Perl, Python)
3GPP and IETF standards
High availability solutions
Database interfaces (noSQL, SQL, LDAP)
Virtualization and cloud solutions (VMware, Kubernetes, AWS, Azure etc.)
Intel X86 based hardware
Linux system administration and management (e.g. Yum and RPM, IP routing, firewalld)
SNMP and Network Management Systems

Strong oral and written communications skills. Able to read, write and speak English fluently, including technical terminology

Contact me via skype hahoainhi or email nhiha@jobseeker.vn for more information!

Thank you!