[1226] Services Engineer

Salary: $4000 - $5000 Euro - Location: Remote


  • Provide technical services and support for the company product suite
  • Perform deployment activities including solution design, implementation and integration, system provisioning, acceptance test creation and execution, completion of technical documentation and other services as specified by the support contract and statement of work (SOW)
  • Perform support activities required to resolve technical customer issues, including call handling, problem analysis, troubleshooting, validation and maintenance activities
  • Provide product training to customers
  • Support local sales team with pre-sales activities
  • Create new tools and automate existing ones to improve efficiency of product deployment and maintenance
  • Ensure established quality control procedures are adhered to as well as be able to refine and improve upon them
  • Provide customers with a consistently high-quality experience


  • Talented and passionate professional with at least 5 years of experience with software solutions in the Telecommunications industry
  • Self-starter, pro-active, able to take initiative and to work independently
  • Knowledge of Telecom network architectures, components, protocols and their usage
  • Expertise in contemporary IP networking, especially in solutions architecture in the Telecom domain
  • Deployment and support experience in customer-facing roles
  • BS degree in Telecoms, Computer Science, Engineering or equivalent experience preferred
  • Excellent troubleshooting/problem solving/analytical skills
  • Demonstrated knowledge and hands-on technical experience in any of the following technical areas (in order of importance, the more the better):
    • Network application protocols (e.g. Diameter, SIGTRAN, HTTP, SIP)
    • TCP/IP, SCTP, analysis of network packet captures (e.g. via Wireshark)
    • CentOS/RedHat operating system
    • Scripting (e.g. Shell, Perl, Python)
    • 3GPP and IETF standards
    • High availability solutions
    • Database interfaces (noSQL, SQL, LDAP)
    • Virtualization and cloud solutions (VMware, Kubernetes, AWS, Azure etc.)
    • Intel X86 based hardware
    • Linux system administration and management (e.g. Yum and RPM, IP routing, firewalld)
    • SNMP and Network Management Systems
  • Strong oral and written communications skills. Able to read, write and speak English fluently, including technical terminology
  • >

    How to Apply

    Contact me via skype hahoainhi or email for more information! 

    Thank you!


    My Name

    Nhi Hà

    My Job

    Technical Recruiter

    My City





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